Effective Date: 12/8/2024
1. General Information
At quickbookss.store, we prioritize timely and secure delivery of your orders. This policy outlines the shipping and delivery terms for both digital and physical products to ensure transparency and customer satisfaction.
2. Digital Products
- Delivery Time:
- Digital products (e.g., software keys, licenses) are delivered instantly upon successful payment.
- You will receive an email with your product details, activation key, and download link.
- Delivery Issues:
- If you do not receive your email, check your spam/junk folder.
- For further assistance, contact us at support@quickbookss.store
3. Physical Products (If Applicable)
- Shipping Areas:
- We deliver to most countries worldwide. Shipping availability for your location will be confirmed during checkout.
- Processing Time:
- Orders are processed within 1-2 business days after payment confirmation.
- Delivery Times:
- Domestic Shipping: 3-7 business days.
- International Shipping: 7-21 business days, depending on location and customs clearance.
- Shipping Costs:
- Shipping fees are calculated based on your location and the package weight.
- Free shipping may be available for orders exceeding a specified amount (if applicable).
- Tracking Information:
- Once your order is shipped, you will receive an email with the tracking number and carrier details to monitor your package’s progress.
4. Customs and Import Duties
- International shipments may be subject to customs duties, taxes, or fees imposed by the destination country.
- These charges are the customer’s responsibility and are not included in the product or shipping price.
- Please check your country’s customs regulations before placing an order.
5. Failed Deliveries and Incorrect Information
- Ensure the shipping address and contact details provided are accurate and complete.
- If a delivery fails due to incorrect or incomplete information:
- The customer may be responsible for additional charges for redelivery.
6. Lost or Damaged Packages
- Digital Products:
- Contact us immediately if you encounter issues accessing your digital purchase.
- Physical Products:
- Notify us within 7 business days of the estimated delivery date for lost or damaged shipments.
- We will investigate the issue and provide a replacement or refund as applicable.
7. Returns and Refunds for Shipping Issues
- Refunds for shipping fees are provided only if the product was not delivered due to an error on our part.
- For more information, refer to our Refund Policy.
8. Contact Us
For questions or concerns about shipping and delivery, please reach out to:
- Email: support@quickbookss.store